Go Chen Swan

Overview

Certified (MCSE) IT professional with strong background in marketing, communications, project management, Internet technologies, finance, and administration. Seeking opportunities in e-commerce and web application development Project Management, and Technical Writing.

Employment History

• Create documentation for an e-commerce web application database.

• Microsoft Word and PowerPoint – design and create templates and presentations
• Microsoft FrontPage and Allaire HomeSite – design and create websites
• Adobe Photoshop – photo scanning, editing, manipulation, optimization; graphics and animated GIFs design, creation, and optimization
• Adobe PageMaker – design, write, and create collateral materials, print ads, and presentations.

• Microsoft Windows NT Server 4.0 – design, install, and configure small office/home office domains
• Microsoft Windows NT Workstation 4.0 – install and configure
• Microsoft Windows 9x – install and configure
• Microsoft Windows 3.x (16 bit operating system family) – install and configure
• Microsoft DOS – install and configure
• Apple Macintosh – use and light configuration since Apple II

  Productivity Tools

• Microsoft Office; Word, Excel, Access, PowerPoint – install and configure since introduction
• Microsoft FrontPage – install and configure since Beta
• Microsoft Internet Clients; IE, Outlook, Outlook Express – install and configure since Beta
• FileMaker Pro – install and configure, design and program databases since first Windows release

• Implementing and Supporting Microsoft® Internet Information Server, May 1999
• Networking Essentials, June 1999
• Implementing and Supporting Microsoft NT® Workstation 4.0, June 1999
• Implementing and Supporting Microsoft NT® Server 4.0, June 1999
• Implementing and Supporting Microsoft NT® Server 4.0 in the Enterprise, June 1999
• Internetworking with Microsoft® TCP/IP on Microsoft® Windows NT® 4.0, July 1999

• Build and configure Intel based standalone PCs, workstations, and servers
• Build and configure Ethernet 10BaseT peer—to—peer and NT Domain networks
• Troubleshoot, repair, and upgrade Intel based PCs

Professional Education

• Microsoft Certified Professional + Internet (MCP+I)
• Microsoft Certified Systems Engineer (MCSE) #1455172

  Formal Education

• National Singapore University, BS Business Administration

Authoring and Communications Skills

• Technical and Procedural Writing – printed manuals and internet based manuals and FAQs
• Copy Writing – promotional copy, print advertisements, and collateral materials
• Web Authoring – copy writing for the web, and web project planning and management
• Photography – 35mm film and mega-pixel digital portrait, product, and fine art photography
• Photo Printing and Editing – manual and digital editing, manipulation, optimization, and printing
• Artwork and Graphics – traditional media art, and computer based still and animated graphics
• Web Site and Web Application Testing, and Usability Review – review tone of copy, technical content, layout, design consistency, and function and appropriateness of graphics and links.

Vocational Skills

• Business Administration

• Sales and Sales Management

• Project Management

• Staff Management

• Public Speaking

• Training and Workshop Facilitation

Awards and Appointments

Present Projects